We want you happy with AiWorksBD API. Because API access is a digital service consumed on use, refunds follow the rules below.
1. 48-Hour Money-Back Window
If your paid plan does not work as described (e.g. API consistently errors and support cannot fix it), request a refund within 48 hours of activation and we will refund you in full to the original payment method (or equivalent mobile-money transfer).
2. After 48 Hours
- Unused time: if you barely used the service, contact us — we review case by case and may offer partial credit or a plan switch.
- Used service: consumed API access cannot be returned, so refunds are generally not available — but tell us what went wrong; we would rather fix it or credit you.
3. Non-Refundable
- Accounts suspended for Terms violations (abuse, reselling, chargeback fraud).
- Free Trial usage (it costs nothing).
- Third-party fees outside our control (e.g. your bank's charges).
4. Whop Purchases
If you bought through Whop, you may also request a refund via Whop's resolution center. We honor the same 48-hour rule and process approved reversals promptly — including Whop's fees where applicable.
5. How to Request
Email news@aiworksbd.com with your account email, plan, transaction ID, and what went wrong. We reply within 2 business days. Chargebacks filed without contacting us first may lead to account suspension per our Terms.